THE CHALLENGE: Our client, a company producing cash handling systems, asked us to facilitate their annual sales conference. They identified the following issues within the team and asked us to address these issues in the programme:

• Sales team operating in isolation of the rest of the company.
• New product launch delays stifled motivation.
• A concern about employee retention, due to a 15% increase in staff turnover.
• Changes in production methods causing competitive pressures.

THE SOLUTION: A proposal for leaders to use the sales conference as a platform to build company-wide cohesiveness. Cross functional break-out sessions were set up using a combination of team-building exercises. This was followed up with one-one coaching and action-learning sets for key executives over six months. Production techniques were identified as a key barrier to progress.

THE RESULTS: One year earlier than originally planned, the company introduced a completely new range of printing products and improved production capacities. Employee retention improved and staff turnover had returned to industry norms. A re-structuring of the payment and benefits of the entire company improved staff retention.